| Comcast Reads Blogs About Comcast Sucking? I just found an interesting article about how Frank Eliason the "Digital Care Manager at Comcast" will search through blogs for negative mentions of Comcast. When he finds one he then tries to clear the air with disgruntled customers. In his words, ""When you're having a two-way conversation, you really get to clear the air".
Well Frank, make yourself at home. Can I get you some coffee? Please take your time, Lord knows Comcast has taken many hours possibly even days away from my life, the only appropriate thing to do is at least search through my blog for mentions of your company.
Please, I urge you, just search for Comcast in my blog and you can read fantastic tales. Like the story of the Comcast guy who took a huge shit in my bathroom which smelled up my entire apartment. Or the time Comcast double charged for a pay per view that didn't even work when I was trying to host a party at my house to watch the event. Did I mention that even after hours on the phone with claims they would fix the double charge that they still double charged me? Or the time they locked me out of internet access for 3 weeks and when I tried to complain I couldn't even get through to the fucking customer service people for days.
Oh yeah, almost forgot the 3 days I waited from 12pm-5pm for some asshole who never showed up. Yeah, I'm sure the people at my job didn't notice I was gone for three days and it didn't cause any stress on me or my wife. Instead of taking 3 days off for a family vacation, I have an idea, I'll wait around for the bumbling inconsiderate Comcast contractors to cancel another appointment at my house.
Oh yeah, there was also the time last week where comcast pay per view once again didn't work when I had people over to watch a fight and then when I tried to call for help I was forced to listen to Kenny G for an hour.
Frank I think it's safe to say that your company owes me about a week of time and a year of free massages (with happy endings!), so please take the week off and really read through my blog, you have nothing better to do right? I certainly didn't?
Frank, what I would advise Comcast to do, if they care about their 'image' is rather than pay you money to scan blogs and try and email pissed off people, that Comcast actually take a substantial percentage of the marketing money they are spending since they basically have a monopoly in many parts of the country, and invest that money into customer service as well as hold their contract workers to higher standards.
By outsourcing everything with seemingly low standards you may be saving ass loads of money which allows you to pay for someone to scan blogs, but you also have people all across the country who are taking off from work from 12pm-5pm for some 18 year old stoner who is not gonna show up. Worse than that, you have people who plan months ahead of time to host pay per view specials at their house with all their friends, only to have the Comcast network show a blank screen and then not answer the fucking phone for 3 hours when help is needed.
Yeah, I think that's a much better approach. Don't spend millions on PR/Damage control and spend the money on having comcast do their fucking job!
It's pretty simple, companies that provide a great service and are easy to work with don't need to spend billions on Pr/damage control!!!
If anyone would like to read this article, it is posted online at this website - |
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